My posted sales invoice is missing from Dynamics NAV!

If you go to Sales & Marketing > History > Posted Invoices, and search for invoice by filtering in “Order No.” sometimes you might not find any invoices. There are two possible reasons for that –
1. (Quite common one) If invoice has been created in Sales Invoice screen, using Functions > Get Shipment Lines…, and posted, “Order No.” field will be blank. In this case, in might be easier to find sales invoice document going from sales order to sales shipment (clicking Order > Shipments), and then on the shipment line, using “Line > Item Invoice Lines” function.
2. (Quite uncommon, but still possible) If sales invoice was posted directly from sales order screen, “Order No.” is filled in. But, if sales invoice has been printed, another user (or even yourself) could have delete the posted sales invoice.

Let’s have a look at second example in more details:
1. Find posted sales invoice under Sales & Marketing > History > Posted Invoices. Click Edit > Delete (or F4)
Missing Sales Invoice - Edit Delete
2. You will get error message saying “No. Printed” must not be 0 in Sales Invoice Header No.=’103001′”.
Missing Sales Invoice - Error No. Printed must not be 0 in Sales Invoice Header
3. Click OK. Then click “Print“, which will open “Sales – Invoice” report’s request form. Click “Print Again”.
Missing Sales Invoice - Print Sales Invoice
4. Now, you can see, that “No. Printed” has been set to 1. Let’s click Edit > Delete (or F4) again.
Missing Sales Invoice - Edit Delete (Where No. Printed Equals 1)
5. Pufff! Posted Sales Invoice has been deleted.

Therefore, default Dynamics NAV functionality allows you to delete posted sales invoices! Obviously, all important entries, like customer ledger entries, remain in tact, but it is worthwhile to know, that it can be done. Especially, when someone asks where his posted sales invoice dissapeared.

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4 Responses to My posted sales invoice is missing from Dynamics NAV!

  1. vivek kaushik says:

    please tell me how to delete posted sale invoice,posted transfer order,i want to request you. please tell me it is urgent actually i am also navision software operator.that’s why i am telling you.

    kindly do the needful

  2. Inel says:

    Hi,
    You can’t delete posted invoice .

  3. Kiran VV says:

    you can reverse the sale invoice by doing return sale order and raising an credit memo.

    in transfer order, its better to recieve the item fully at the reciever side so that the transfer order is closed and the item can be transferred back via another transfer order to your location or neg.and positive adjustment(Whse Journal + Item Journal)

  4. SHARAD says:

    NOW I AM POSTED BACKLOG SHIPMENT BUT BY MISTAKE I HAVE POSTED WRONG INVOICE THERFOR I AM IN TROUBLE IN TAX POINT PLEASE HELP THE HOW TO CHANGE THE SAME INVOICE NO.

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